Contact Us
Have a question about one of our reviews, a correction to flag, or feedback on how we assess payout rates and bonuses? The team behind Real Money Casino is happy to hear from you. Use the contact details below and we'll get back to you as quickly as we can.
Reach the Editorial Team
Email is the best way to reach us: [email protected]
We aim to respond to all messages within 48 hours on business days. If your query is urgent — for example, a factual error in a review you've spotted — please mark your subject line accordingly and we'll prioritise it.
What We Can Help With
- Review accuracy: If you believe information about a casino's payout percentages, bonus terms or licensing status is out of date, let us know. We take factual accuracy seriously and investigate every credible report.
- Reader experiences: First-hand accounts of withdrawal times, customer support quality or RTP discrepancies help us keep our assessments grounded. We read every message, though we cannot publish individual testimonials without verification.
- Editorial suggestions: Is there a casino or payout topic you'd like us to cover? We consider all suggestions when planning new content.
- Partnership and advertising enquiries: We accept some commercial relationships, but they do not influence editorial rankings or ratings. If you represent a casino brand and want to discuss visibility on this site, please include full details of your offering in your initial email.
- Technical issues: Broken links, pages that won't load or other site problems can be reported to the same address.
What We Are Not Able to Do
We are an independent comparison and review site. We are not affiliated with any casino's customer support team, and we cannot access your account, process withdrawals, resolve disputes with operators or act on your behalf in any transaction. For account-specific issues, you will need to contact the casino directly.
If you have a dispute with a licensed operator and cannot resolve it through their own support channels, your state's gaming regulator is the appropriate body to contact.
Responsible Gambling Support
If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, please reach out to a support service rather than waiting. The National Council on Problem Gambling helpline is available 24 hours a day: 1-800-522-4700. You can also find further guidance, self-exclusion options and links to state-level programmes on our responsible gambling page.
We encourage every reader to set deposit and time limits before playing, and never to gamble with money they cannot afford to lose.
About Our Reviews
Every casino featured on Real Money Casino is researched and verified by our editorial team. Our rankings reflect factors including payout rates, licensing, payment method variety and bonus conditions — not commission rates. You can read more about who we are and how we work on our About Us page, and our full editorial standards are covered in the Terms and Conditions.
We update our reviews regularly. The date shown at the top of each page reflects the most recent check. If you believe a review is stale or inaccurate, emailing us with a source is the fastest way to trigger a re-evaluation.
Response Times
| Type of Enquiry | Typical Response Time |
|---|---|
| Factual correction or accuracy report | Within 24 hours (business days) |
| General reader question | Within 48 hours (business days) |
| Editorial suggestion | Within 5 business days |
| Commercial or partnership enquiry | Within 5 business days |
We do not guarantee a response to every message, but we read them all. Emails that contain abusive language will not receive a reply.
Thank you for taking the time to get in touch. Accurate, independent information about online casino payouts and player protections in the US matters — reader input helps us keep it that way.